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Macy's
Department store chain
Customerservice-macys.com is the official customer service website for Macy's, one of the largest retail chains in the United States. The website provides a range of services and information to help customers with their shopping experience, including assistance with orders, returns, and account management. Customers can also find answers to frequently asked questions, contact customer service representatives, and access resources such as store locators and gift cards. With a user-friendly interface and comprehensive support options, customerservice-macys.com is a valuable resource for anyone shopping at Macy's.
Santa Claus has been the finale of the parade every year except for 1933.
The Macy’s thanksgiving parade is a full-time business—and with about 50 million annual TV viewers, business is booming.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Traffic rank#50,582 Site Rank
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Site age9 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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FoundedOctober 28, 1858 in,New York, New York,, U.S.
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FounderRowland Hussey Macy
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HeadquartersNew York City,U.S.
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Number of locations510 (569 boxes) (Q3 2022)
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Key peopleJeff Gennette (Chairman/CEO)
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ParentMacy's, Inc.
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SubsidiariesMacy's Furniture Gallery,Market by Macy's,Macy's Backstage
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FormerlyR. H. Macy & Co.
Traffic rank
#50,582
#50,582
Site age
9 yrs
9 yrs
Location
United States
United States
Popular Questions for Macy's
Newest job postings for Macy's
via Salary.com
posted_at: 5 days agoschedule_type: Full-time
Job Overview:
As the leader of Sales and Customer Service, you will lead by driving sales and selling with focus on the Macy's customer and colleagues. All activities related to presenting a clean, neat and organized shopping environment for our customers and managing all aspects of selling support are under your direction. You will lead initiatives and related efforts to increase customer... loyalty, while delivering on Macy’s standards for customer
Job Overview:
As the leader of Sales and Customer Service, you will lead by driving sales and selling with focus on the Macy's customer and colleagues. All activities related to presenting a clean, neat and organized shopping environment for our customers and managing all aspects of selling support are under your direction. You will lead initiatives and related efforts to increase customer... loyalty, while delivering on Macy’s standards for customer service. With training, coaching and development, a team of Colleagues will grow following your leadership.
Key Accountabilities:
• Drive and exceed sales goals by leading Macy's initiatives through coaching and recognition, while optimizing productivity and efficiency.
• Lead customer service in the store. Ensure colleagues engage with customers and provide a friendly and easy to shop environment.
• Manage all aspects of Selling Support including workload execution, backstocking and equipment return, maintaining stockroom and signing standards, and supporting the merchandising process.
• Support Manager, OMNI Operations when needed to complete fulfillment, product movement logistics, and back of house activities.
• Support Manager, Style Merchandise Execution when needed to complete all merchandising, product movement, price changes, visual execution and event set-up activities.
• Support Manager, Asset Protection when needed with execution of shortage reduction strategies and merchandise protection.
• Review Sales and Star Rewards results and strategize action for continued improvement. Determine strategies to drive and motivate colleagues to solicit the Star Rewards Program by reinforcing the benefits of new accounts.
• Review and utilize Sales data to provide colleague recognition; develop and communicate strategies to improve results.
• Continue to build the client relationship between Macy’s Stylists and customers through MyClient and other customer acquisition initiatives.
• Plan and execute events and community outreach.
• Monitor and address performance issues on a timely basis.
• Conduct ongoing Talent Analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction.
• Actively fill open positions prioritizing internal colleagues in Customer Experience, Commission, and High Level selling areas.
• Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance and behavioral expectations; address complaints from and resolve problems with colleagues.
• Utilize check-in process as a tool for Colleague talent development, promotion and advancement.
• Analyze reports in order to strategize and deliver results; implement action plans focusing on deficient areas and highlight growth opportunities.
• Ensure most effective sales floor coverage through the development of workforce solutions and lead selling initiatives throughout the store as needed.
• Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented.
• Perform other duties as assigned.
• Regular, dependable attendance and punctuality.
Qualifications:
Education/Experience:
• High School Diploma or equivalent. Some college preferred, but not required.
• A minimum of 3-5 years retail management in a department or specialty store.
Communication Skills:
• Effective written and verbal communication skills; ability to draft reports and other communications, effectively present to management and internal and external business partners, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Physical Demands:
• Regularly required to sit, talk, hear, and use hands to finger, handle, and feel; frequently required to stand, walk, reach with hands and arms; occasionally required to lift and/or move up to 25 lbs., climb ladders, stoop, kneel, crouch, and crawl; requires close vision, color vision, and ability to adjust focus.
Mathematical Skills:
• Basic math functions such as addition, subtraction, multiplication, and division.
Other Skills:
• Working knowledge of Microsoft Word, PowerPoint, Excel and Exchange.
• Ability to handle multiple tasks simultaneously.
• Self-motivated. Excellent organizational, prioritization, and time management skills. Ability to collaborate and function as a member of a team.
• Must possess a strong sense of urgency.
• Must be proficient in the use of computers and RF equipment.
• Strong interpersonal and leadership skills
• Highly organized, with the ability to adapt quickly to changing priorities.
Work Hours:
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
Job Type: Full-time
Pay: $50,000.00 - $90,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance
Experience level:
• 3 years
• 4 years
• 5 years
Shift:
• 10 hour shift
Weekly day range:
• Monday to Friday
• Rotating weekends
Ability to commute/relocate:
• Bridgewater, NJ 08807: Reliably commute or planning to relocate before starting work (Required)
Experience:
• management: 3 years (Required)
Work Location: One location Show more details...
As the leader of Sales and Customer Service, you will lead by driving sales and selling with focus on the Macy's customer and colleagues. All activities related to presenting a clean, neat and organized shopping environment for our customers and managing all aspects of selling support are under your direction. You will lead initiatives and related efforts to increase customer... loyalty, while delivering on Macy’s standards for customer service. With training, coaching and development, a team of Colleagues will grow following your leadership.
Key Accountabilities:
• Drive and exceed sales goals by leading Macy's initiatives through coaching and recognition, while optimizing productivity and efficiency.
• Lead customer service in the store. Ensure colleagues engage with customers and provide a friendly and easy to shop environment.
• Manage all aspects of Selling Support including workload execution, backstocking and equipment return, maintaining stockroom and signing standards, and supporting the merchandising process.
• Support Manager, OMNI Operations when needed to complete fulfillment, product movement logistics, and back of house activities.
• Support Manager, Style Merchandise Execution when needed to complete all merchandising, product movement, price changes, visual execution and event set-up activities.
• Support Manager, Asset Protection when needed with execution of shortage reduction strategies and merchandise protection.
• Review Sales and Star Rewards results and strategize action for continued improvement. Determine strategies to drive and motivate colleagues to solicit the Star Rewards Program by reinforcing the benefits of new accounts.
• Review and utilize Sales data to provide colleague recognition; develop and communicate strategies to improve results.
• Continue to build the client relationship between Macy’s Stylists and customers through MyClient and other customer acquisition initiatives.
• Plan and execute events and community outreach.
• Monitor and address performance issues on a timely basis.
• Conduct ongoing Talent Analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction.
• Actively fill open positions prioritizing internal colleagues in Customer Experience, Commission, and High Level selling areas.
• Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance and behavioral expectations; address complaints from and resolve problems with colleagues.
• Utilize check-in process as a tool for Colleague talent development, promotion and advancement.
• Analyze reports in order to strategize and deliver results; implement action plans focusing on deficient areas and highlight growth opportunities.
• Ensure most effective sales floor coverage through the development of workforce solutions and lead selling initiatives throughout the store as needed.
• Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented.
• Perform other duties as assigned.
• Regular, dependable attendance and punctuality.
Qualifications:
Education/Experience:
• High School Diploma or equivalent. Some college preferred, but not required.
• A minimum of 3-5 years retail management in a department or specialty store.
Communication Skills:
• Effective written and verbal communication skills; ability to draft reports and other communications, effectively present to management and internal and external business partners, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Physical Demands:
• Regularly required to sit, talk, hear, and use hands to finger, handle, and feel; frequently required to stand, walk, reach with hands and arms; occasionally required to lift and/or move up to 25 lbs., climb ladders, stoop, kneel, crouch, and crawl; requires close vision, color vision, and ability to adjust focus.
Mathematical Skills:
• Basic math functions such as addition, subtraction, multiplication, and division.
Other Skills:
• Working knowledge of Microsoft Word, PowerPoint, Excel and Exchange.
• Ability to handle multiple tasks simultaneously.
• Self-motivated. Excellent organizational, prioritization, and time management skills. Ability to collaborate and function as a member of a team.
• Must possess a strong sense of urgency.
• Must be proficient in the use of computers and RF equipment.
• Strong interpersonal and leadership skills
• Highly organized, with the ability to adapt quickly to changing priorities.
Work Hours:
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
Job Type: Full-time
Pay: $50,000.00 - $90,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance
Experience level:
• 3 years
• 4 years
• 5 years
Shift:
• 10 hour shift
Weekly day range:
• Monday to Friday
• Rotating weekends
Ability to commute/relocate:
• Bridgewater, NJ 08807: Reliably commute or planning to relocate before starting work (Required)
Experience:
• management: 3 years (Required)
Work Location: One location Show more details...
via Snagajob
posted_at: 1 day agoschedule_type: Full-time
Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Our colleagues are empowered to grow their careers while finding meaningful ways to make a difference.
Macy’s Credit and Customer Service (MCCS) supports the digital and in-store shopping experience and manages relationships with our credit... cardholders. Our call center teams support
Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Our colleagues are empowered to grow their careers while finding meaningful ways to make a difference.
Macy’s Credit and Customer Service (MCCS) supports the digital and in-store shopping experience and manages relationships with our credit... cardholders. Our call center teams support and drive hundreds of millions of dollars in sales annually. We solve problems so our customers can get back to shopping! MCCS is a people-focused culture where we support one another to be our best for our customers. Join a people-focused culture and a FUN, collaborative team! We serve customers across a wide span of hours of operation, allowing for a variety of work shifts and availability of hours. Do you love helping people get answers and solve problems? If so, there’s an opportunity for you to shine at Macy’s Credit and Customer Service.
• Hybrid Flex Schedule (3 days Onsite & 2 days Work from Home)
• Day-1 Medical, Dental, and Vision Benefits for eligible colleagues
• Competitive Pay
• Paid Time Off
• Fully Funded Education Benefits (100% tuition coverage, including books and fees)
• Instant access to earned wages with PayActiv
• Enhanced benefits: pet, home & auto insurance & more
• 401(k) plan options available
• Bonus earning opportunities
• Growth potential opportunities
• Employee Discount at Bloomingdale’s & Macy’s Stores
• Additional opportunity to earn $1 per hour premium pay for all hours worked on the weekends and after 6 pm on weekdays.
This is a Call Center job with a Hybrid Flex Schedule at our Mason, OH, location. 9111 Duke Blvd. Mason, OH 45040
• class start date - Monday April 3rd, 2023
Hybrid Flex Work Schedule: Mon - Fri 1:45pm - 10:00pm. with 4 out of 8 weekends. (3 days Onsite & 2 days Work from Home).
Interactive Onsite Training Schedule: Monday - Friday, Mon - Fri 1:45pm - 10:00pm (6 weeks).
Job Overview:
Responsible for resolving customer issues via the telephone for all financial adjustments, including, but not limited to, transferring sales, payments, returns, guideline increases, and credit referrals from sales colleagues; performing other duties as assigned.
Essential Functions:
• Answer and resolve customer billing issues related to payments, returns, and sales.
• Answer and resolve calls from sales colleagues and customers regarding guideline increases and credit referrals.
• Complete various Credit Customer Service functions based on business needs.
• Regular, dependable attendance and punctuality.
Qualifications:
Education/Experience:
High school diploma or general education degree (GED) required.
One to three months related experience and/or training preferred.
Communication Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
Write reports, business correspondence, and procedure manuals.
Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Apply concepts of basic algebra.
Reasoning Ability:
Ability to solve practical problems involving a variety of concrete variables in situations where only limited standardization exists.
Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands:
Regularly required to sit, talk, hear, use hands to finger, handle, and feel.
Occasionally required to reach with hands and arms and walk.
Requires close vision.
Other Skills:
• Ability to provide outstanding customer service to external and internal customers on a consistent basis.
• Ability to take control of and resolve customer issues utilizing active listening skills.
• Ability to adapt quickly to changing customer expectations and needs.
• Ability to be a self-starter who is comfortable taking the initiative.
• Strong decision-making abilities.
• Strong analytical skills.
• Excellent communication skills.
• Ability to navigate multiple computer applications and work from a dual monitor setup.
• Ability to complete financial transactions accurately and proficiently.
Work Hours:
Ability to work a flexible schedule based on department and company needs.
This job description is not all-inclusive, and Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment. Candidates for positions in San Francisco ONLY can review their rights and the Company’s obligations under SFPC Art. 49 here. Candidates for positions in Los Angeles ONLY can review their rights and the Company’s obligations under LA MC Ch. XVIII Art. 9 here. Candidates for positions in Philadelphia ONLY can review their rights and the Company’s obligations under PC Ch. 9-3500 here.
CALL00 Show more details...
Macy’s Credit and Customer Service (MCCS) supports the digital and in-store shopping experience and manages relationships with our credit... cardholders. Our call center teams support and drive hundreds of millions of dollars in sales annually. We solve problems so our customers can get back to shopping! MCCS is a people-focused culture where we support one another to be our best for our customers. Join a people-focused culture and a FUN, collaborative team! We serve customers across a wide span of hours of operation, allowing for a variety of work shifts and availability of hours. Do you love helping people get answers and solve problems? If so, there’s an opportunity for you to shine at Macy’s Credit and Customer Service.
• Hybrid Flex Schedule (3 days Onsite & 2 days Work from Home)
• Day-1 Medical, Dental, and Vision Benefits for eligible colleagues
• Competitive Pay
• Paid Time Off
• Fully Funded Education Benefits (100% tuition coverage, including books and fees)
• Instant access to earned wages with PayActiv
• Enhanced benefits: pet, home & auto insurance & more
• 401(k) plan options available
• Bonus earning opportunities
• Growth potential opportunities
• Employee Discount at Bloomingdale’s & Macy’s Stores
• Additional opportunity to earn $1 per hour premium pay for all hours worked on the weekends and after 6 pm on weekdays.
This is a Call Center job with a Hybrid Flex Schedule at our Mason, OH, location. 9111 Duke Blvd. Mason, OH 45040
• class start date - Monday April 3rd, 2023
Hybrid Flex Work Schedule: Mon - Fri 1:45pm - 10:00pm. with 4 out of 8 weekends. (3 days Onsite & 2 days Work from Home).
Interactive Onsite Training Schedule: Monday - Friday, Mon - Fri 1:45pm - 10:00pm (6 weeks).
Job Overview:
Responsible for resolving customer issues via the telephone for all financial adjustments, including, but not limited to, transferring sales, payments, returns, guideline increases, and credit referrals from sales colleagues; performing other duties as assigned.
Essential Functions:
• Answer and resolve customer billing issues related to payments, returns, and sales.
• Answer and resolve calls from sales colleagues and customers regarding guideline increases and credit referrals.
• Complete various Credit Customer Service functions based on business needs.
• Regular, dependable attendance and punctuality.
Qualifications:
Education/Experience:
High school diploma or general education degree (GED) required.
One to three months related experience and/or training preferred.
Communication Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
Write reports, business correspondence, and procedure manuals.
Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Apply concepts of basic algebra.
Reasoning Ability:
Ability to solve practical problems involving a variety of concrete variables in situations where only limited standardization exists.
Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands:
Regularly required to sit, talk, hear, use hands to finger, handle, and feel.
Occasionally required to reach with hands and arms and walk.
Requires close vision.
Other Skills:
• Ability to provide outstanding customer service to external and internal customers on a consistent basis.
• Ability to take control of and resolve customer issues utilizing active listening skills.
• Ability to adapt quickly to changing customer expectations and needs.
• Ability to be a self-starter who is comfortable taking the initiative.
• Strong decision-making abilities.
• Strong analytical skills.
• Excellent communication skills.
• Ability to navigate multiple computer applications and work from a dual monitor setup.
• Ability to complete financial transactions accurately and proficiently.
Work Hours:
Ability to work a flexible schedule based on department and company needs.
This job description is not all-inclusive, and Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment. Candidates for positions in San Francisco ONLY can review their rights and the Company’s obligations under SFPC Art. 49 here. Candidates for positions in Los Angeles ONLY can review their rights and the Company’s obligations under LA MC Ch. XVIII Art. 9 here. Candidates for positions in Philadelphia ONLY can review their rights and the Company’s obligations under PC Ch. 9-3500 here.
CALL00 Show more details...
via Salary.com
schedule_type: Full-time
Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Our colleagues are empowered to grow their careers while finding meaningful ways to make a difference.
Macy’s Credit and Customer Service (MCCS) supports the digital and in-store shopping experience and manages relationships with our credit... cardholders. Our call center teams support
Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Our colleagues are empowered to grow their careers while finding meaningful ways to make a difference.
Macy’s Credit and Customer Service (MCCS) supports the digital and in-store shopping experience and manages relationships with our credit... cardholders. Our call center teams support and drive hundreds of millions of dollars in sales annually. We solve problems so our customers can get back to shopping! MCCS is a people-focused culture where we support one another to be our best for our customers. Join a people-focused culture and a FUN, collaborative team! We serve customers across a wide span of hours of operation, allowing for a variety of work shifts and availability of hours. Do you love helping people get answers and solve problems? If so, there’s an opportunity for you to shine at Macy’s Credit and Customer Service.
Job Overview:
Responsible for providing support to newly hired colleagues in Nesting through floor walking, side-by-sides, integrated coaching, best practice sharing, etc.; resolving customer issues; assisting colleagues with complex or escalated issues while handling customer interactions; performing other duties as assigned, including, but not limited to answering incoming calls from customers based on business needs.
Essential Functions:
• Walk floor to answer questions and provide assistance to new hires.
• Conduct side-by-side observation sessions of new hires handling customer interactions.
• Provide integrated coaching.
• Participate in Nesting huddles and group coaching sessions to share best practices.
• Resolve customer issues.
• Maintain relevant product and policy knowledge.
• Maintain system knowledge of Macy’s tools and applications.
Qualifications and Competencies:
Education/Experience:
High school diploma or general education degree (GED) and three to six months of experience required.
One-year certificate from college or technical school and three to six months of related experience preferred.
Communication Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Write routine reports and correspondence.
Speak effectively before groups of customers and employees of the organization.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
Apply concepts of basic algebra.
Reasoning Ability:
Ability to interpret a variety of instructions furnished in written, oral, and diagram form.
Solve practical problems involving a variety of concrete variables in situations where only limited standardization exists.
Strong interpersonal skills with proven ability to communicate with diverse groups of users by phone
Excellent customer service skills and the ability to handle confidential information with the utmost discretion
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
Physical Demands:
Requires prolonged periods of sitting and constant communication with customers
Requires working with multiple computer screens and programs simultaneously for extended periods of time.
Occasionally required to move/reach, stoop, kneel and crouch
Frequently lift/move up to 10lbs
Other Skills:
• Ability to provide outstanding customer service to external and internal customers on a consistent basis.
• Ability to resolve customer issues utilizing active listening skills.
• Ability to adapt quickly to changing customer expectations and needs.
• Strong initiative.
• Strong decision-making abilities.
• Strong analytical skills.
• Excellent written and verbal communication skills.
• Ability to collaborate with peers and management.
• Ability to multi-task, direct work assignments, and demonstrate strong organizational skills.
• Ability to navigate multiple computer applications and work from a dual monitor setup.
• Ability to complete financial transactions accurately and proficiently.
• Advanced knowledge of Microsoft Office Suite tools.
Work Hours:
Ability to work a flexible schedule based on department and company needs.
This job description is not all-inclusive, and Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment. Candidates for positions in San Francisco ONLY can review their rights and the Company’s obligations under SFPC Art. 49 here. Candidates for positions in Los Angeles ONLY can review their rights and the Company’s obligations under LA MC Ch. XVIII Art. 9 here. Candidates for positions in Philadelphia ONLY can review their rights and the Company’s obligations under PC Ch. 9-3500 here.
Same Posting Description for Internal and External Candidates Show more details...
Macy’s Credit and Customer Service (MCCS) supports the digital and in-store shopping experience and manages relationships with our credit... cardholders. Our call center teams support and drive hundreds of millions of dollars in sales annually. We solve problems so our customers can get back to shopping! MCCS is a people-focused culture where we support one another to be our best for our customers. Join a people-focused culture and a FUN, collaborative team! We serve customers across a wide span of hours of operation, allowing for a variety of work shifts and availability of hours. Do you love helping people get answers and solve problems? If so, there’s an opportunity for you to shine at Macy’s Credit and Customer Service.
Job Overview:
Responsible for providing support to newly hired colleagues in Nesting through floor walking, side-by-sides, integrated coaching, best practice sharing, etc.; resolving customer issues; assisting colleagues with complex or escalated issues while handling customer interactions; performing other duties as assigned, including, but not limited to answering incoming calls from customers based on business needs.
Essential Functions:
• Walk floor to answer questions and provide assistance to new hires.
• Conduct side-by-side observation sessions of new hires handling customer interactions.
• Provide integrated coaching.
• Participate in Nesting huddles and group coaching sessions to share best practices.
• Resolve customer issues.
• Maintain relevant product and policy knowledge.
• Maintain system knowledge of Macy’s tools and applications.
Qualifications and Competencies:
Education/Experience:
High school diploma or general education degree (GED) and three to six months of experience required.
One-year certificate from college or technical school and three to six months of related experience preferred.
Communication Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Write routine reports and correspondence.
Speak effectively before groups of customers and employees of the organization.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
Apply concepts of basic algebra.
Reasoning Ability:
Ability to interpret a variety of instructions furnished in written, oral, and diagram form.
Solve practical problems involving a variety of concrete variables in situations where only limited standardization exists.
Strong interpersonal skills with proven ability to communicate with diverse groups of users by phone
Excellent customer service skills and the ability to handle confidential information with the utmost discretion
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
Physical Demands:
Requires prolonged periods of sitting and constant communication with customers
Requires working with multiple computer screens and programs simultaneously for extended periods of time.
Occasionally required to move/reach, stoop, kneel and crouch
Frequently lift/move up to 10lbs
Other Skills:
• Ability to provide outstanding customer service to external and internal customers on a consistent basis.
• Ability to resolve customer issues utilizing active listening skills.
• Ability to adapt quickly to changing customer expectations and needs.
• Strong initiative.
• Strong decision-making abilities.
• Strong analytical skills.
• Excellent written and verbal communication skills.
• Ability to collaborate with peers and management.
• Ability to multi-task, direct work assignments, and demonstrate strong organizational skills.
• Ability to navigate multiple computer applications and work from a dual monitor setup.
• Ability to complete financial transactions accurately and proficiently.
• Advanced knowledge of Microsoft Office Suite tools.
Work Hours:
Ability to work a flexible schedule based on department and company needs.
This job description is not all-inclusive, and Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment. Candidates for positions in San Francisco ONLY can review their rights and the Company’s obligations under SFPC Art. 49 here. Candidates for positions in Los Angeles ONLY can review their rights and the Company’s obligations under LA MC Ch. XVIII Art. 9 here. Candidates for positions in Philadelphia ONLY can review their rights and the Company’s obligations under PC Ch. 9-3500 here.
Same Posting Description for Internal and External Candidates Show more details...
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